North Shore Ford has been extremely helpful with our vehicle issues. Everyone is helpful and willing to listen to any problems or concerns we have been having. The support staff, Linda, is always willing to give me a ride home and pick me back up after my vehicle has been serviced. I feel like part of the family there and can count on them to help me in any way possible.
love going to ford dealer in elliot lake. the poeple there are great, frendly, service is fast and they are punctual. they even wash youre my truck before giving it back to me.the girls in auto service are the best.
Had an issue with my exhaust and couldn't get an appointment till the following week. The gentleman at the counter offered to come and see what he could do to help me in the meantime. He was able to temporarily fix it with some wire till my part comes in. An amazing experience and young man.
Great service and amazing staff! They went above and beyond to help with my needs!! Would
Highly recommend!!
I have dealt with many dealerships before.. Competitive and professional. I will never buy a car elsewhere again. The GM actually personally programmed my phone and linked everything up himself.
I recently purchased a 2025 Maverick from North Shore Ford and couldn’t be happier with the experience. Dave and Mark were fantastic to deal with – professional, helpful, and made the process stress-free. Even though I’m from out of town, I received genuine small-town service that made me feel right at home. Really appreciate how easy they made this purchase!
Great place to do business easy to talk to Mark and he explains and answer all our question feel comfortable go back if I need any clarifications pickup was quick and easy love my new car
If I could put zero I would. Very poor customer service.
My work truck was brought in for a recall on the wipers....while in the shop the staff took it apon themselves to not only do the recall but they did a great job cleaning the inside & out I was pleasantly surprised when I picked my work truck up this morning
I have been dealing with this Ford dealership for the last 6 years. My experience has been very positive regarding my warranty . Marian the service manager is very thorough. She kept Ford's part of the warranty right up to the very end of the maintenance package I bought. Marian knows her job .
My Father recently purchased a vehicle here. The car has low mileage, was immaculate, clean, was certified. Charles bent over backwards to accomodate my parents
They did everything they said they would do and got the repairs done in a timely manner and my vehicle runs great thanks guys
Get what you expect from a Ford Dealership here.
Blaming the customer for damage they've done to the vehicle while working on it.
Terrible, downright rude customer service.
Miserable environment, always being treated like a number, not a person or customer.
Multiple times have had work done here to have issues after bringing it home. Bring it elsewhere for second opinion to find the work done by Ford had caused more issues then before.
Excellent service and team, Thanks Charlie
Fantastic service
Have had my vehicle serviced here, staff is courteous, efficient and was pleasantly surprised at my bill each time. Prices were great
Friendly and efficient service, with a lot of patience explaining all the details appertaining to the vehicle, plus the after sales is excellent!
When I owned a Ford they helped me out a no charge help out great customer service they will get my next purchase .clean friendly place with good staff I found and the guy did not mind all the Tec q and a just shared his knowledge based on his advise I sold the truck to a junker I DON,t sell problems on to anyone it's not nice be honest tell them every thing ,part it out trade it .
Charlie and team are the best
Great car dealership
Great service!
We appreciate particularly Charlie's help in getting us settled in Elliot Lake with a car.
Volker Neth
Excellent service as always in purchasing car. No pressure or fuss, just efficient and easy transaction. Makes you feel like family!
The Ford Edge is a great vehicle for driving in the sudbury/Sault Ste. Marie area. It takes me everywhere that I want to go and has not failed me yet. The service at Ford is wonderful and they do a thorough job at cleaning the vehicle during a service. Wonderful work by the dealership
Always a big concern when you have vehicle trouble and you are out of town. A local friend recommended this dealership and they did their best to solve my vehicle issue the same day. When their first attempt did not work and they found the root cause, they provided me with a free loaner for over night to get back to our friend's home out of town. They knew where I was headed and made sure the loaner was a 4wd to navigate the snow out of town. They got my vehicle repaired, nice vehicle wash, and found the gloves I had left in the waiting room the previous day and had them in the car waiting for me! Great customer service. Probably helped that they knew the friends I was visiting here in Elliot Lake.
service was great.....even washed and cleaned interior.......nice!
You have to be careful when you order any parts there because they are antiquated in their order process and do not provide proper training. It cost me about $40.in shop charges at my garage just to find out that the part they ordered for my vehicle wasn't meant for the year. It is not a replaceable part on its own for my model year so they ordered the part for another model year. When I suggested they at least could give me a free oil change since it was their mistake, I was simply told " It doesn't work like that." I will not be dealing with them again since I am in other cities often enough. I didn't get the right part on at least one other occasion and will not be fooled again.!!!
You have to be careful when you order any parts there because they are antiquated in their order process and do not provide proper training. It cost me about $40.in shop charges at my garage just to find out that the part they ordered for my vehicle wasn't meant for the year. It is not a replaceable part on its own for my model year so they ordered the part for another model year. When I suggested they at least could give me a free oil change since it was their mistake, I was simply told " It doesn't work like that." I will not be dealing with them again since I am in other cities often enough. I didn't get the right part on at least one other occasion and will not be fooled again.!!!
You have to be careful when you order any parts there because they are antiquated in their order process and do not provide proper training. It cost me about $40.in shop charges at my garage just to find out that the part they ordered for my vehicle wasn't meant for the year. It is not a replaceable part on its own for my model year so they ordered the part for another model year. When I suggested they at least could give me a free oil change since it was their mistake, I was simply told " It doesn't work like that." I will not be dealing with them again since I am in other cities often enough. I didn't get the right part on at least one other occasion and will not be fooled again.!!!
The Ford Edge is a great vehicle for driving in the sudbury/Sault Ste. Marie area. It takes me everywhere that I want to go and has not failed me yet. The service at Ford is wonderful and they do a thorough job at cleaning the vehicle during a service. Wonderful work by the dealership
I absolutely love my car! The service I received was exceptional! Gerry my sales person was thorough, explained everything I needed to know and answered all my questions! This transaction went smoothly!
Thank you Gerry and North Shore Ford!