Was another terrible experience at this service department today. I had an appointment at 8am to have my coolant system flushed. I never heard from them so called back at 2 pm and found out they weren't able to perform the coolant flush because my rad hose and water pump was leaking. I said well were you planning on phoning to let me know that. He said I just got your paper work right now which i find hard to believe but ok. Then gives me a quote for 2400 bucks to replace these parts. Never again well I go there unless I'm desperate. It just gets worse everytime I go there. Last time it was a snow blower they gave back to me with not a drop of oil in it and said it was in perfect running order and they couldn't find anything wrong with it to be breaking shear pins. They said you didn't ask us to check the oil, you asked us to check the shear pins. Considering they drove it out of the shop and put it on a trailer with no oil is just unbelievable. You'd think that would be the first thing you check before checking out any machine is if it has gas and oil in it.
I came in to look around and ask a few questions, I spoke to a associate named Dwayne. He was friendly and knowledgeable, I will definitely come back when I'm ready to make my purchase. Thank you
Hay River…Good, fast service!! Kerry and Dwayne, you went over and above to make it happen 🙂 Nice price too!!
Kerri is the top dealer at Aurora Ford. See Kerri for top notch dealership. 5/5 you get what you are seeking with Kerri.
Very responsive service , all questions ( and we had lots ) were answered promptly with a high degree of professionalism.Very satisfied
Love all the amazing people that work there. From the service desk, to the parts devision, to the amazing sales staff. I have had nothing but an amazing time from purchasing my new vehicle, through the regular service. Thanks for always supporting me and my family!
The only dealer I will buy from. We've purchased 6 vehicles in 7 years all from Aurora Ford. Highly recommend for your next set of wheels.
Bought a few vehicles from Aurora , and have always been very satisfied with the vehicles , I live along way from the dealership , but the condition of vehicles are always the way they say they are , so I’ll continue dealing with with them
Aurora Ford always offers excellent customer service, whether it be sales, parts or service. They have always been friendly and quick to help with a new purchase, accessories and any services I've needed. I have bought 13 vehicles with them over the last 9 years and their service exceeds my expectations every time. I highly recommend Aurora Ford Hay River!
This company has been a great home company.. was family owned and sold to Go Auto. The team working here has continued the "Family owned " feeling if not more.. the service and friendliness is above five star.
Had a great experience here!
On Wednesday 9-17 we took our 2013 Ford Explorer into Aurora Ford for a diagnosis. Devan the Service Mgr was friendly and immediately rode along to hear the noise 1st hand, then he and a technician rode together to hear the noise. It was determined that the PTU/transfer case was bad. On Thursday 9-18 Safa the service writer got us an estimate that we approved , the part was ordered and installation was started on Friday and finished on Saturday.
Devan and Safa did a good will check at our request for what we thought could have been a related issue. No problem was found!
I highly recommend Aurora Ford in Hay river and would use them again with out hesitationif ever in that part of the NWT again!
Thank you all again for your help!!
Ken Shields
I highly recommend this dealership. Friendly efficient service every time!
Honestly pretty disappointed in the service I received, my car was delivered via tow truck and then picked up by my friend since I live in the next town over. My car came back with all my settings changed, some I have been unable to get to work properly since having it returned, it came back with a Matt from the centre console missing and the others were thrown around the car, I don’t understand why they were moved in the first place my car was in there for a starter, while it was in I asked for a quote on my car as I’m looking to upgrade, I was told they couldn’t even give me a quote without ordering my car, so I placed an order to find out and was told they would let me know pricing multiple times by the end of the day and never heard a thing. Everyone was very polite to speak with. But my car should be returned with all the pieces it left my house with.
Always give fantastic service
Head gasket went on my truck they don't know how to replace trying to sell me a used motor just ti make money
I moved from Hay River on 2017, and now I'm getting text spam from these guys. 1 star for their marketing team.
Great service plus loaner truck.
Wonderful staff, very friendly and helpful!
Bought a 2020 vehicle advertised with remote start. I have to use an app that doesn't work in the cold. 8 months out of the year its cold. And if I want the remote start I have to pay for it. If I knew id have to pay for the remote start it said it had I would have taken it out of my down payment. I feel bamboozled
Friendly Staff and very helpful and quick on the job!!!
Thank you Ron for helping me drive home safely!
Very good service department. Top notch
Clean, uncluttered and free coffee on site. Great receptionist when I visited. They are a Ford car/SUV/truck dealer and Honda ATV and motorcyle sales (catalogue order style) is an option as well. Not many cars on their lot but apparently they do have some in stock vehicles in there storage tent. The New Escape looked awesome, $43K fully equipped seemed about usual market price. Was just looking for this visit.
RON in the Service Department is top notch. Thorough and clear explanation of work.to be done and what is covered and what is not. Always pleasant to deal with.
Consistently makes me wait 5 hours for maintenance services
Always feel like a v.i.p
Amazing staff! They go above and beyond to help you
Went to get co worker a new ranger. Manny loves his new truck.
It was a very awesome experience!
I am giving this place such a low rating because they sell Vehicles like any other dealership in Canada but when the vehicle has a problem they never take it serious! You have to argue with them on the phone about what the problem could be after you took it their twice for the same problem. I am not no expert but I know a little about mechanics and they seem to be no experts! Go down south for better service.
I am giving this place such a low rating because they sell Vehicles like any other dealership in Canada but when the vehicle has a problem they never take it serious! You have to argue with them on the phone about what the problem could be after you took it their twice for the same problem. I am not no expert but I know a little about mechanics and they seem to be no experts! Go down south for better service.
Worked with them a little and had a good experience
Great place and helpful staff
Parts department are a dedicated staff when you need a part. There can be a wait if you're not first in line. Though they treat every customer with their utmost attention to make sure they have the right part for their vehicle. Order in time you get next day delivery for a part that isn't in stock
Excellent service as always.
The work I had gotten done happened sooner than was suggested to me. Was very happy with everything.
Got towed from the AB/NWT Boarder to Hay River. They got my van in and patched up on a Saturday! I was back on the road to Yellowknife before NOON!
AWESOME!
Ford vehicles sold here