Haven't purchased the vehicle yet but in the process. Unfortunately I had the experience of dealing with VW GP at the same time. Jerry Shaver has a no BS approach to car sales. I would recommend this experience over others ! No pressure just good honest people ! Such a nice experience as opposed to the high pressure sales tactics that others use ! Highly recommend especially if you are not experienced dealing with the pressure salesmen !
I had the pleasure of doing business with Sheldon Nagy this week when I purchased a used SUV, and he made the whole process very clear and easy. He shares the passion of vehicles and understands the needs and wants with differing lifestyles. I highly recommend checking in with the Ken Sargent team if you’re in the market for a new or used vehicle.
I don’t understand why a person buys a Maintenance package. It is just a waste of money. We were told when we bought our Buick to change oil every 5000 km which we did and then when I went to get it changed for the third time after the two free oil changes they told me they will only do it every twelve thousand km which we had to pay for if they did it so I waited until it got down to 5per cent before they would do it as maintenance package. Same with my tire rotation. We paid for that and now you have to have so many km on before they will change your tires over from summer to winter. Never will we ever buy another maintenance package. We bought it so we would t have to to change oil or change tires over. Everything is a scam
My truck had to go into the shop as the brakes kept failing; I had my third party mechanic have a look at it. They said that a recall that was done in 2019 failed and it would be $800 to put in a whole new system.
Called Ken Sargent and they said because they haven't seen my truck since 2019, that I was no longer in good standing with them and they refused to pay for the failed recall; also said they wouldn't pay because my 10 year warranty was up (3 months ago 🙄). My truck hasn't needed any maintenance on it other than regular oil changes and new brakes this past summer (2025). Oil changes are done elsewhere because KS charges double. Fountain Tire did my brakes as I had my kids in the truck with me when I couldn't stop and they could get me in right away- knowing now the brakes were never the issue.
Dealing with Keith the Service Manager was a treat. He was arrogant and continuously laughed at me on the phone over this matter.
KS should be paying for the failed recall as it was a recall that was done by them and it didn't work leaving my truck not safe to drive as it can lose brakes at any time with my young children inside.
I was planning on purchasing a new truck in the next year, but I will no longer be using KS ever again and I have told all family and friends about Keith and his lack of management and customer service. Good luck!
Just recently purchased a SUV for the family from these guys and our sales person Travis and his team at ken Sargent were awesome to deal with and made the process quick and easy. Very knowledgeable about his stock and listened to what was important for our family's needs. Will definitely recommend them to friends and family.
A shout out to Sheldon Nagy for all his hard work in finding us the right vehicle. My husband has bought a few vehicles from him and we always receive the best customer service. This is my first GMC! Sheldon made sure we were happy with our purchase and answered all our questions. If you are looking for a new vehicle, he's your guy! Thanks Sheldon!
I had an amazing experience with Ken Sargent GMC! I recently purchased a truck, and the entire process was seamless from start to finish. A huge thank you to Travis Freeman, my sales consultant, who went above and beyond to make everything smooth and stress-free. He was professional, knowledgeable, and kept me updated every step of the way.
I also want to recognize BJ, the sales manager, for his support in making this deal happen. What impressed me the most was that they arranged to have my truck delivered all the way from Grand Prairie to Edmonton, saving me so much time and hassle.
I highly recommend this dealership
Straight to the point dealership, no time wasting and no B.S. Mel was excellent, treated me well and helped make sure I got the best value for my money. He went above and beyond to make sure that I was satisfied with the vehicle and even took the time to explain all of the small features and how they function.
A big thank you to Greg and Jenn for getting us into our new vehicle! This is the third vehicle we’ve purchased from Ken Sargent’s our first time buying on the new vehicle side and just like the previous times, the entire process was a breeze. Greg made the sales experience smooth and stress-free, and Jenn walked us through the financing with ease. We truly appreciate the great service once again!
Booked a service appointment, upon arrival was told by management that they don't have a trained professional to work on my truck.
I was then advised to go park my truck in the parking lot and wait on standby until the dealership could acquire more information.
It's been over an hour and I'm just sitting here still waiting.
Why isn't the dealership ensuring there is someone capable of working on my truck, prior to booking the service appointment?
Why would the dealership book a service appointment if they don't have a trained professional to perform the service?
Why would I be advised to go sit on standby in the parking lot for a "scheduled service"?
View the photo of the completely empty service bay as I sit outside on "standby"
Better places for service than here… bought brand new and that was easy, but the service has me never returning or dealing with any Sargent dealership
Absolutely incredible experience with Ken Sargeant Chevrolet! Mel was amazing—friendly, professional, and made the entire process effortless. We sealed the deal on the first call!
I flew in from Vancouver, Mel picked me up at the airport, and within 2 hours, I was driving home in my Dream Corvette!!:))
Highly recommend!
I can’t say enough of the excellent service I got buying a new car with Rene G. It was such a great experience from the moment that we walked in there till the day I drove my car away.
I felt like that he listened and heard what I had to say on the vehicle I was looking at, and he absolutely delivered on on service and going over all of the details of the vehicle, I am so happy that I got to meet him and buy a car from him. I will recommend him to many of my friends.
I can’t say enough of the excellent service I got buying a new car with Rene G. It was such a great experience from the moment that we walked in there till the day I drove my car away.
I felt like that he listened and heard what I had to say on the vehicle I was looking at, and he absolutely delivered on on service and going over all of the details of the vehicle, I am so happy that I got to meet him and buy a car from him. I will recommend him to many of my friends.
Thank you Greg and Susie for helping me get into my dream truck!! You made it so easy to get financing and all the extra accessories. From start to finish top notch service! Thank you again!!
Bought my first vehicle at Ken Seargeant a new GMC Sierra Denali
HD ultimate. After 3 months the black chrome around the grill was pealing off everywhere. Took it in for warranty and GMC said rock chips caused it to peal and no warranty. Also zero offers of any type of help from sales or Ken Seargeant 👎
Great selection and customer service with Ken Sargent GMC !
I personally dealt with Rene Gendreau as my salesman to get me into the vehicle I wanted.
From stellar salesman to the expert financial manager Alaa Azooz, that made it an easy and overall great experience.
I would recommend everyone come check it out for themselves.