I just want to say thank you so much to Audrey Marion from Kia Fichault Châteauguay! I have no regrets for my Kia Seltos EX .... it is an amazing car and the experience with you was great. Not only were you and your team very friendly but you were very professional and helpful with my first experience with you guys at Kia . I will definitely be back and thank you again so much !
TL;DR: Bought a vehicle that developed numerous defects within months. The dealership repeatedly passed me around and refused to honor Quebec’s legal warranty. Even a higher-level representative was unfamiliar with basic features of the car, and they posted false information about my deductible in a public reply — which I disproved with photo receipts. I will continue to update my review as the situation progresses so that potential clients know what to expect.
I bought a used vehicle from Fichault Kia and have had non-stop problems since. The car has developed over 15 defects in under 20,000 km — including brake, suspension, and electrical issues, plus the car even shut off once while driving
When I picked it up, there was bird droppings on the hood and small dents they claimed were caused by snow removal. I’ve had to replace the brake switch twice, pay out of pocket for multiple suspension diagnostics, and cover extra costs that my extended warranty was supposed to handle. I was told the deductible would be $50, but I’ve been charged $150–$200 several times instead
During one repair they broke another part and kept my car for extra days — they paid for it, but I still went without my car. They even charged me about $13 for a screw I never authorized. Whenever I mention the warranty, the head mechanic gets defensive or rude
I’ve reported several problems right after purchase, including a blown tweeter speaker that startled my passenger, and they simply referred me elsewhere instead of fixing it. Despite all this, the dealership refuses to take responsibility or offer a refund under Quebec’s legal warranty
I’ve rewritten this review for clarity since my previous one didn’t fully explain the issues I’ve experienced.
Poor service, poor accountability, and major safety concerns. I wouldn’t recommend buying a car here.
EDITED for dealership reply (screenshotted)
The dealership’s reply contains multiple inaccuracies and omissions. I’ve uploaded photos of my receipts showing I paid $57, $100, and $175 for warranty-related visits — all higher than the $50 deductible I was guaranteed when I bought the car. That’s three separate times, not “once,” as they claim.
I’ve also attached a photo of the condition of my car on arrival (with timestamp) of the bird refuse on my hood, as well as the legal warranty provision copy they provided at the time of purchase
I’ve also had five total garage visits (plus additional trips to the dealership) totaling over three weeks of downtime in less than a year and a half. Many of these issues were reported shortly after purchase, including dents, electrical faults, and a blown tweeter speaker, yet I was repeatedly referred elsewhere instead of being helped.
It’s concerning that the dealership continues to respond publicly on Google instead of contacting me directly to resolve these safety and warranty problems. This kind of behavior shows a clear lack of accountability and professionalism, and potential customers deserve to know how they handle complaints. I said it before and i will end this review on the same note, Poor service, poor accountability, and major safety concerns. Wouldn’t recommend buying a car from here. Take my experience and learn from it
Update Nov 11th, 2025:
I visited the dealership again due to yet another engine issue. I spoke with a higher-level representative about my ongoing problems. He claimed another mechanic was responsible for the $175 warranty deductible instead of $50, even though it was part of the dealership’s warranty. During the visit, I had to explain the Smart Trunk feature, which he said he had never heard of and could not explain why it has never worked. When I requested a full refund, he ended the conversation and refused to shake my hand or acknowledge my attempt to resolve the matter amicably. This marks my third dealership visit for unresolved legal warranty issues and the conversation we had was unproductive.
Adding to the other review -
I was actually in the passenger seat when the tweeter started smoking and sounding weird it happened out of nowhere while we were driving it scared me.
Honestly I can’t believe they would sell a car with so many issues and act like it’s normal and not want to take it back
I’ve been in the car when the brakes pop too and sometimes we almost scream bc it looks like we’re about to get into an accident with the person in front of us
It’s very stressful to drive and the dealership keeps brushing off our problems
Hats off to the Service department and dealer management teams for the professional way they handled a manufacturer's recall issue. I know they did their best to help me out, and did so while minimizing cost and inconvenience to me and my family. Great work!
Fast Service & great communication about parts and repair.
Thanks KIA
The salesman Samuel was very polite unfortunately the service was unprofessional, I had to wait hours just so they could install the number plate what at the end they didn't & they forgot to leave the lock nut during mechanic inspection it was nowhere to be found. More professionalism would not hurt.
To have gone to multiple Kia dealerships before making a purchase, I can confidently say that the team at Ficheault is like no other dealership within the Montréal region. As soon as you walk in you feel like you're dealing with trustworthy individuals and you feel like they care about more than making a sale. They went above and beyond to find us the exact model we were looking for in as little time as possible. They took the time to meet with us several times and explain everything in detail. Each time we went there, we were greeted by multiple people and everyone remembered our names, making us feel like we were part of something. Truly outstanding service! Nothing bad to say.
I drove up from Ottawa to see a car, and although I didn't buy it, this was by far the nicest dealership I've visited. Eric was genuine, knowledgeable and gracious. Definitely worth the extra drive if you're looking for a Kia.
Bought my new car here, was taken great care of. Great customer service!
The best experience at a car dealership ever!!
Fichault Kia are ethical and ultra professional!!
I have been leasing new cars in two continents: Europe and North America, for decades and I have learned to spot the (few) good guys!! This is my 1st Kia (Telluride)
And they are the best!
Sabrina took care of our order and follow up and was super helpful from day 1 until delivery! A process that span 1 year (the current long wait times for the specific model we wanted)
Leasing/Financing was extremely well handled by Johanne who made sure we had the best options.
The entire team, including services, is just awesome!
The service was excellent. Perfect in any detail. Ahhh, it is so nice to finally find professionals.
I was looking for a used car in exchange for mine. Eric was serious, never pushing, very competent, and with an esquisite customer oriented approach.
Documents were ready, info precise, personal suggestions very appreciated.
The car delivery was spotless! Michel was prepared, professional and very clear in explaining the process. All documents were prepared, none missing, no problem or missing parts.
He also had a final delivery check list. A kind on customer deliverance quality check prepared for all his customer.
Excellent service, really.
This dealership really stands out! Nice job, thank you all!
Purchased a car at Fichault kia in 2013, overall the service was ok, not the same experience this time. Many, so called little errors, as stated by the owner....ummmm Incorrect information given more than once from more than 3 of their staff. Many excuses and no apology from owner. Was told by owner.. "oh
well it's just a few mistakes what more can I say.' Oufff....that's horrible customer service.... especially when someone just purchased a new car from this dealership.. We didn't buy 200$ worth of groceries from them, we bought a 30000$ car... Hardly chump change......Customer service should be at a much higher level.... Their few mistakes cost us more in the price of the car as well as we were told we would get winter tires, and, nope that was another small error too. Oh yes everyone is polite and smiley, but unfortunately incompetant and don't know their own products...the kia cars, and what those entail. I Won't recommend this dealership to anyone we know, and I will definitely not return to them.....so dissatisfied with this dealership.
Nice welcoming!
Kylla did her best. She allowed me to try 2 model of my interest. The information given by her and Mr Benoît was pertinent.
Thanks!
I will not hesitate to recommend Kia to my friends.
... 👌👍👍✌️
I have nothing but good things to say about this dealer. We bought a used Lincoln from Austin. He was very accommodating. We came down from Ottawa test drove it . Went home with the same day. Upon doiNg the Ontario safety it needed a wheel bearing. I called Austin he immediately sent us a check for the repairs. That’s what you call service. I will definitely look there if I ever need another used car. I highly recommend.
Good service, friendly and helpful. They went above the call of duty.
Very unprofessional! Was willing to come check out a car & made an appointment to come see it. The day of the appointment they call me the same day it was sold. Couldn’t have let me know it was sold the day before. Very unprofessional
Good service when needed
I don’t own a Kia vehicle, however, the friendly, fast, and amazing service I received on this snowy winter morning might make me reconsider! Thank you to the entire team for your help!!!
Excellent customer service in English and French
I bought a used truck from them. Everything was done online. They were very nice. I dealt with Kirkan Tsang. He was very efficient and pleasant. The truck was exactly as advertized. I would like to also thank Johanne St-Cyr in financing, she was awesome to deal with. I was also impressed with the delivery process, thank you Christian. I would not hesitate to buy from them again.
Thank-you Steve and Austin. You guys went above and beyond. This was the ultimate customer experience. Would recommend you for sure!
I shopped online for a used car, and chose one here. No-pressure shopping, overall the staff was friendly. Got a good service from Kar Kin who was also helpful with after-sales support. I bought the car about a month ago, and I'm very satisfied with my pick.
I called twice last week for an oil change , secretary said I will be called back . Still awaiting a call back . I just went to dealership , they are busy . I waited a few minutes and then left. I came back a good 15 minutes later and waited in line for an appointment . I was told to wait back as another customer went ahead of me . Hope the boss sees this ! I might be going to another dealership real soon ! Everyone that walks into the shop is a customer . Treat them like family!
Very happy with my Kia Sportage.
Amazing service, great people that are always there to help!
We will return when we need another vehicle.
Big Thank-you to Benoit Fichault & his fantastic staff after I recently went to Fichault Kia in Chateauguay for the first time.
Lost my only key during the bad windstorm recently and luckily for me my great service advisor, Jessy Pilon-Lemire went out of her way to:
1. Immediately fit me into a very busy schedule and then
2. Arrange two mechanical recalls to be done along with getting my new key made!
All this done during busy winter tire season - and quickly - WOW!
I highly recommend this very friendly & professional dealership for the fantastic customer service - Thanks again!
They have a bunch of variety of cars feom tesla's to bmw m coupe
Great service and deal all the way through from first contact to final delivery! Thanks to Kar Kin Tsang for making it a great experience dealing with Fichault Kia!
Best service, best customer relations, best after sales report ...made me feel like family. Just go there and get the best of everything....simply a five star.
Very nice place. Professional staff.
Buying a new car at Kia Fichault was a very pleasant experience. Mathieu was knowledgeable and helpful with scheduling test drives and helped us compare our 2 favourites to get the best value for our investment.
I was doing stage at here for 3 weeks. Everyone is friendly and they really tried to help you. For each case, all the mechanics tried to do their best as they can to solve the problem. I learned a lot from there.
An exceptional experience ! When buying something as important as a car , knowledge, reassurance and taking the time to walk you through the details rather than being the “pushy salesman” goes a long way to making a difficult decision an easy one ! At Fichault Kia, I felt valued and taken care of from the moment I walked through those doors! Our entire experience beginning to end felt easy and felt right! The salesman were amazing! The owner has a strong presence greeting every client upon their arrival and departure. So proud of our decision to purchase a Kia Sportage but even happier to have purchased from this particular dealership! Thank you Me Fixhault and team!!!! I will be sending you business!!
Customer Service is very important to the owners.
Without a doubt the best service of any dealership I have ever gone too bought Kia six months ago
Best experience with any dealership ever. Great prices, friendly, negotiable... Amazing overall.
Wow vraiment soucieux de leurs clients, j'ai acheté ma voiture là et j'acheterai la prochaine là aussi! On toujours tout fait en leur pouvoir pour me donner le meilleur service, on satisfait toutes mes demandes, vraiment wow
My experience at Fichault KIA was phenomenal! Contacted Stephane by phone, scheduled a time to talk and check out the inventory. Very impressed with his knowledge and the lack of pressure. I determined that I was going to purchase the vehicle from Fichault KIA. The vehicle that I wanted was not in stock, but stephane quickly located one at another dealer and obtained it in a very timely manner.