We just upgraded our car for a new dream car Santa Cruz! So excited! Thanks to the great service, attention to details and patience throughout the negotiation. Our salesman, Safi, listened to all our intentions, concerns and hopes and helped make this goal a reality! Thanks for everything and everyone in the team at Peterborough Hyundai .
If I could rate my experience 0/10, I would. It takes a lot for me to leave a negative review, especially because I understand how challenging customer-facing roles can be. But the core of any business is good customer experience and honest customer service, and my experience with Peterborough Hyundai has been the opposite. And at the end of the day, if these individuals had daughters, sisters, wives, or girlfriends who dealt with what I did today and two weeks ago, I truly believe they would agree that there are big issues here that need to be addressed.
I bought my car in March and reached out to my salesperson the following week about the floor mats that were supposed to come with it. I was told that sometimes mats don’t arrive with the vehicle and that I would be called when they came in. I was also told there was no way for him or the parts department to get an ETA since I “now owned the car,” and that it was essentially my responsibility.
I waited almost eight months. At the end of October, I went in personally to check, assuming maybe they had arrived and the call had been missed. Instead, I was given conflicting information multiple times. The parts employee showed me a report and said I was halfway down a list of customers still waiting for mats — but when I asked for a timeline (because winter weather damages floors), I was brushed off.
I asked to speak to the manager, who came out with an obvious attitude, didn’t introduce herself, and seemed irritated that I wanted clarity. After nearly 20 minutes, she returned with a new explanation and a different report showing they hadn’t received any mats since 2023 — contradicting everything I had been told. At this point, I had been given three different stories by three different people.
Only when I asked to speak to the GM did a solution magically appear: a brand-new set of Santa Fe mats that fit my vehicle perfectly. It should not take escalating to the GM, or repeatedly being misled, to receive something that should have been included with my purchase in the first place.
I had already decided not to return for service after this, but I still had a recall and booked an oil change. When I arrived, I signed a work order showing a total of $98. After the service was done, the price was suddenly changed to $189+tax. When I asked for copies of my paperwork to understand the difference, the service advisor became defensive and said that if I was “going to give them a hard time” he would just change everything right then. I was not being difficult — I simply wanted to understand a nearly $100 discrepancy.
After reviewing my previous oil change bill, I confirmed I paid significantly less for the same service. When I went back in for clarification, I was told the difference was due to a turbo oil charge that hadn’t been added last time. That explanation would have been acceptable — but instead of calmly explaining it, I was met with hostility and comments about my previous mat experience, which had nothing to do with the current staff.
This review is not about floor mats or a $50 price difference. It’s about repeated misinformation, lack of transparency, and an unwillingness to communicate respectfully when a customer asks reasonable questions about a $70,000+ purchase.
Every customer has different priorities. Mine are honesty, safety, and respect. I did not receive that here, and I do not feel comfortable giving my business to an organization that dismisses concerns, contradicts itself, and reacts defensively when asked for clarity.
I do not recommend Peterborough Hyundai, and I hope the managers involved genuinely reflect on this experience and provide better training in customer communication, empathy, and conflict resolution.
Thanks to Julie and Michael Nawar for finishing up the process quickly . I recently bought a car from Hyundai dealership in Peterborough and had a great experience Michael was professional, honest, and very helpful throughout the entire process. Julie answered all my questions patiently and provided all the necessary details about the vehicle. The car was exactly as described and in excellent condition. I would definitely recommend julie to anyone looking to buy a car.
We had a great experience dealing with Karl at Peterborough Hyundai! He was very friendly and patient, answered all of our questions and made us feel completely at ease. We have been going to this dealership for years and will keep coming back and recommending them to all our friends. Thanks again Karl!!
Michael and Gabriela
I had an amazing experience working with Julie at Peterborough Hyundai! She was friendly, knowledgeable, and made the whole process so easy and stress-free. Julie really took the time to understand what I was looking for and found the perfect vehicle for me. She kept me updated every step of the way and went above and beyond to make sure everything went smoothly. If you’re looking for someone who genuinely cares and will take great care of you, ask for Julie, you won’t be disappointed!
Hello prospective buyers. I have owned directly or on behalf of my adult children about 15 Hyundai's. Usually 2-3 at anyone time, spread between me, my wife and one or more of the kids. Our favorite by a long stretch is the Palisade Calligraphy Edition. I opted to break the lease early on my 23 Santa Cruz and get my wife back into a Palisade. We live in rural Ontario and need the space for 3 large breed dogs when visiting my eldest in Quebec. Julie is my sales lady for our most recent lease and worked diligently to show me my options in the redesigned Santa Fe and refreshed Palisade. I opted for the Palisade and they happened to have available, a new NHL edition, which is so nice, my wife has forgiven me for selling her 23' white on white calligraphy. Harmony, the finance manager found herself dealing with a well informed veteran of the product and process of leasing a vehicle through my business. They had me in my new vehicle, despite the copious hurdles required to lease through a business, in just 4 business days. When I had objections or concerns through the process, I felt it was me that was the cause of miscommunication and not them. My concerns were dealt with professionally, with care and a general empathy or should I say without apathy, that we customers of the car buying/leasing experience have endured from other Dealers. I got to meet Nooril, the sales manager, a classy and empathetic leader. As well as share the news with Kelly at the service desk that there would be a new "horse in the stable." One thing I can say with conviction is Julie and Harmony were genuinely committed to the best possible service. I was happy to have had them on my Team.
Julie at Peterborough Hyundai was absolutely amazing! She made the whole process easy, stress-free, and even fun. Super friendly, knowledgeable, and genuinely cared about finding the right car for me. Highly recommend asking for Julie if you’re looking for a great experience!
Karl was super helpful and our deal was smooth and easy. So happy with our new Sante fe purchase. Any questions we had afterwards were addressed immediately.
Thanks for a great purchase!
Terrible experience and we would not recommend this dealership to anyone that we know. Word of mouth works wonders, when making a vehicle purchase.
Manager was rude and disrespectful. He went back on his word, on a deal that was agreed upon, prior to the vehicle arriving on the lot.
After the test drive, we were ready to make the purchase until we were told our original deal was no longer valid because we didn't make a deposit on our first visit. Deposit would not have been refundable, we were told and we had no opportunity to test drive the vehicle. It took 10 days for this used SUV to arrive. It had not sold on line prior to our second visit.
We were never informed that our agreement would not be accepted, without a deposit, as he claimed we were told He was aware on our first visit that we were NOT financing, yet the manager badgered us numerous times saying that we should finance for two years and it would only cost us around $100. He could not even quote me the rate and lying about the finance charges for two years is unacceptable. He was angry because he would not receive his commission on the financing. It was humiliating dealing with this manager that was yelling at me saying we didn't have a deal. I told him he was dishonest and very rude. Imagine speaking to customers in that way! Why would we even go back to test drive if we knew our agreed price was not available any longer???
I reached out to the other manager before leaving the dealership. He said he was going to call me the next day to try and help us out. Not only did I not receive his phone call to let us know where things stood but there was also no apology from the other manager regarding his childish, dishonest, disrespectful and rude behavior.
Other employees at the dealership that day, were friendly and helpful.
Needless to say it all worked out for the better. A few days later we purchased a beautiful, newer, lower mileage SUV for less money, from a fantastic dealership with terrific sales people and managers that were very honest, courteous and respectful.
Thank you Karl for such a great experience with purchasing my Hyundai Tucson Hybrid! Karl is professional and knowledgeable. He took the time to answer my questions. I love my Tucson and appreciate the outstanding customer service!
Karl treated us right!
We were just window shopping for vehicles today. At the end of the day we ended up here. Welcomed by the staff.
Karl answered all our many many questions and made the experience of buying a car a breeze.
Looking forward to delivery of our new Hyundai!
I recently purchased a new vehicle and had an outstanding experience from start to finish. Jake was an absolute pleasure to work with—knowledgeable, helpful, and made the process seamless. The entire dealership provided a stress-free experience, and I couldn’t be more excited about my new purchase!
We had such a great experience at Hyundai! From start to finish, everything went smoothly. A special thank you to Julie, our sales consultant, who was so patient, knowledgeable, and friendly. She really took the time to explain everything, answer all our questions, and make sure we felt confident with our new car. We truly appreciate her excellent service and would highly recommend Julie and the Hyundai team to anyone looking to buy a car!
I picked up my new vehicle today, and cannot say enough about the service received. From beginning to end, Julie helped us find the perfect SUV. She made this process seamless! You can absolutely feel the genuine care she puts into helping customers. We have already recommended her to a few people. Huge shout out to Harmony as well, she made the "scary finance" portion effortless.
You've both made a life long customer out of us!!
Shout out to Julie the salesperson! I’ve dealt with some shady salespeople before but she was very knowledgeable, easy to talk to and patient throughout the whole process. I could tell she truly wanted to find the car that worked best for me. Thank you Julie!
As part of the sales team at Windsor Place Retirement Residence, I truly appreciate great customer service when I see it—and that’s exactly what I experienced at Peterborough Hyundai. The entire team was professional, efficient, and friendly. Hailey in particular was a standout—approachable, well-informed, and genuinely helpful. Highly recommend for anyone looking for a smooth and respectful buying experience!
I had a fantastic experience at Peterborough Hyundai. The staff were friendly and professional, and the whole process felt smooth and stress-free. A special shoutout to Hailey—she went above and beyond to ensure every detail was taken care of. Her knowledge, positive attitude, and genuine care for customers really stood out. It’s clear she takes pride in her work, and it made all the difference. Highly recommend stopping by if you're in the market for a new vehicle!
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I had an amazing experience at Peterborough Hyundai, and it was all thanks to Julie! From the moment I walked in, she was incredibly friendly and attentive. Julie took the time to answer all of my questions patiently and thoroughly, ensuring I had a full understanding of my options. She went above and beyond by helping me find the perfect car that fit my needs, rather than just pushing for a sale. Her professionalism and genuine care made the entire process so much smoother. If you're looking for great customer service and expert guidance, I highly recommend reaching out to Julie at Peterborough Hyundai!
Thank you, Karl, for such a great experience purchasing my Hyundai Tucson! From the moment I walked in, you made the process smooth, stress-free, and enjoyable. You were professional, knowledgeable, and took the time to answer all my questions. I absolutely love my new Tucson and appreciate the outstanding customer service. Highly recommend Karl and the team!
I highly recommend looking for Julie at Peterborough Hyundai! She’s been in the industry for over 6 years, and is incredibly knowledgeable about each vehicle and what is best for her customers. She will answer all of your questions without making you feel rushed or pressured and makes the whole process super easy and comfortable. She is SUPER friendly, honest, and really takes the time to help you find what’s right for you!!!! I couldn’t recommend her more! ❤️ Thank you, Julie!
I recently purchased a vehicle from Peterborough Hyundai and had an amazing experience from start to finish. My salesperson, Safi, was knowledgeable, patient, and genuinely helpful throughout the entire process. He took the time to understand what I was looking for and made sure I felt confident in my decision.
On the finance side, Michael was fantastic—he explained everything clearly and made the paperwork side of things completely stress-free. I really appreciated that there was no pressure, just honest guidance.
If you’re looking for a dealership that treats you with respect and makes the whole experience smooth, I highly recommend Peterborough Hyundai. Thanks again to Safi and Michael for making this such a positive purchase!
Karl was really great! We didn’t know much about Hyundai and he was very patient and professional explaining everything to me and my wife. Defiantly recommend you ask for him
From the moment I walked onto the lot, Eric was friendly, knowledgeable, and never pushy. He took the time to understand what I needed, explained all my options clearly, and answered every question with patience and honesty. What stood out most was how transparent and low-pressure the whole experience felt. Eric made the process smooth from start to finish. If you're in the market for a vehicle and want someone you can actually trust, ask for Eric. You won’t regret it.
I went in the other day and had an amazing experience with one of the sales person’s. He helped me find a car that was in my budget and in good shape. Polite sales people always make the process quick and easy thank you Nural!
The salesperson who took care of my daughter and I was exceptional. We shopped around at several dealerships before landing at Hyundai. Eric was friendly, welcoming and patient. I took many test-drives before I decided, then changed my mind again last minute. He was accommodating, energetic and genuine. I did not feel pushed or rushed.
Highly recommend! All of the staff were great.
Great experience buying a new vehicle with Eric!
We appreciated his total professionalism with explaining all our options for buying, and he gave us a very fair trade in value for our vehicle! All in all very pleased with our purchase and experience with Peterborough Hyundai!!
I recently purchased a new car through Karl Zaman at Peterborough Hyundai, and the experience was fantastic from start to finish. Karl was knowledgeable, helpful, and made the entire process smooth and stress-free. Highly recommend working with him if you’re in the market for a new vehicle!
I would like to mention the fantastic reception and service I had from Eric when I came to your store to buy my new Kona! I was totally seduced by the fact that he addressed me in French! What a good asset for your company. Thank I hope the good service will continue!
Karl Zaman was very helpful with getting me my dream SUV hybrid, he was very easy to work with and the steps were very easy as well! Can’t wait to be driving my new SUV next week!!!
Thanks again Karl for all your help!!
My wife and I went in and found that it was a very positive atmosphere with no pressure. I’ve done a lot of car shopping in my past and I usually dread it.
Safi ( sales) and Michael (financial advisor) really changed my perception when purchasing my Hyundai! I highly recommend this dealership in Peterborough and I will be a repeat customer for sure!
I recently bought my first car in 15 years. It was extremely nerve wracking to be spending so much money, but Eric was so lovely! He did not rush me at all and did everything in his power to get me the best possible deal! He went above and beyond to make it the best possible experience!! If you are looking for a new car, I would highly recommend you come to Hyundai and ask for Eric!!! He is a great salesman and a lovely person!
“I had an excellent experience working with Karl Zaman From start to finish, he was professional, knowledgeable, and genuinely committed to helping me find exactly what I needed. He took the time to answer all my questions and made the entire process smooth and stress-free. It’s rare to find a salesperson who is both personable and attentive without being pushy — Karl struck that perfect balance. I highly recommend him to anyone looking for a top-notch sales experience. Five stars all the way!”
Let me know if you’d like any adjustments!
I had an outstanding experience working with Karl at Peterborough Hyundai! From the moment my family and I walked in, he was friendly, knowledgeable, and never pressured me into making a decision. He took the time to understand my needs, answered all my questions, and made the entire process smooth and stress-free. I truly appreciated his professionalism and attention to detail. If you're in the market for a vehicle, I highly recommend asking for Karl - he’ll take great care of you!
Just picked up a brand new hybrid Santa Fe Preferred with the trend package. It was my first time shopping Hyundai and I couldn’t have been more pleased! I worked with Jake and he’s such an excellent guy! He listened to our needs and, given it was my first Hyundai and first hybrid vehicle, he was able to answer all the questions I had making me feel super confident with my purchase. We also worked with Harmony, the business manager. She did an excellent job answering all questions related to our financing needs. This dealership made the process of buying a vehicle smooth and simple. I look forward to doing business with this dealership again!
My experience at this location was truly fantastic. The entire car-buying process was smooth and seamless. The staff were exceptionally friendly and helpful throughout. Eric from sales was helping me with a Hyundai Venue, and he exceeded all expectations. He was professional, approachable, and knowledgeable. He listened carefully to my needs, worked patiently with me on the price I had in mind, and ensured we reached a deal that I was truly happy with. His dedication and attention to detail made the process stress-free and enjoyable. The financial advisor Michael, who assisted with Insurance and warranty was equally impressive, taking the time to explain everything thoroughly, which was especially helpful since this was my first car. Overall, an outstanding experience, with Eric and Michael, being the highlight!
I recently bought a car at the Hyundai dealership in Peterborough and the customer service was excellent. Jake was very humble and helpful with a great attitude. I never felt pressured or swayed into anything.
Michael also made me feel right at home with the finance side of things. This was my First time buying a car and had no idea what I was doing but he made it very simple and was super Patient and helpful. Overall great experience! Thanks guys!
I want to thank my salesman Jake, and business manager Michael, for the amazing service they provided me during the new car buying experience at Peterborough Hyundai. Jake showed me a range of vehicles and we selected the Venue as my best fit. We negotiated a price to suit my budget and I came away a very happy customer. I would highly recommend Jake for his product knowledge and attention to detail.