I unfortunately had mechanical trouble with my 2021 Hyundai Palisade near this dealership, instead of being told the truth, I was pressured and manipulated into leaving with a much smaller hyundai Tuscan. My loan was very conveniently maxed to the limit with exaggerated additional services I never actually recieved and I was smiled at and sent on my way while sobbing under duress. Having safe space to regulate and clearly look through my bill of sale, after the fact, with another dealership who has been keeping notes for over 3 years on the unethical practices of this dealership and others managed by the same man in Kamloops, I can see the abuse that was done to me in my time of vulnerability and distress. I do not suggest anyone choose to purchase a new vehicle from any Bannister owned dealership in Kamloops managed by the same man who is encouraging staff to be dishonest with customers about services and industry standard pricing.
I had such a great experience at the Bannister Hyundai. Jon and the sales team were fantastic and supportive every step of the way! They provide a lot of great options to ensure vehicle safety and hooked me up with some great winter tires! I can't recommend buying a car there enough!
When a catastrophic engine event occurred in our 2016 Santa Fe this summer, interrupting a planned 2500 km road trip, our nearest Hyundai dealership was Bannister in Kamloops BC and that turned out to be a very good bit of luck. Their team successfully guided us thru the tangled path of seeking a replacement engine through Hyundai Canada's warranty extension/settlement. The team representative, Kelsey B., that talked and texted us thru the process, as we continued our trip in a rental car was compassionate, knowledgeable and prompt with correspondence. The technical shop team that found secondary damage generated during the towing process are to be thanked also. We're now 3 months after the replacement engine and steering repairs, and loving the drive in this 'old car'.
I never write reviews but I had to about this dealership because it was awful on my end. I inquired about a vehicle, get in touch with Chris the finance manager and begin the steps to run my credit and he’s like “I’ll call you tomorrow” and he never did and then it was Remembrance Day long weekend and I’m like okay he’s got so days off I’ll call and leave a message. Called 5-6 times over a 1-2 week period nothing, left voicemails still nothing. Regardless if I got approved I should still be informed. Soooo if you want a place that’s takes your credit info and runs it and never speaks to you again choose Kamloops Hyundai for all you needs cause that’s some BS. Especially if someone has bad credit that blows; just bad business practice overall. Would not recommend
I had a fantastic experience with Bannister, from every department. They were very accommodating from service to sales and listened to my concerns. A huge shoutout to Kelsey, Donny, and Jody for all of their hard work. I highly recommend for anyone looking for servicing, parts or sales!
Once you bought the car, you are an orphan!
The sales team is 5-star. The car itself is ok, bought a brand new car 6 months ago, and already has had 2 electric problems, and the service team is unable to fix it thoroughly.
The service side is pretty horrible, especially compared with Honda. Never call you when your service is up. And terrible at communicating, sounds like annoyed all the time, no spare car provided, basically, you have to instruct and follow up on everything by yourself, and the problem won't be solved most of the time.
Won't choose Hyundai again based on horrible customer service. It is painful seasonally to deal with the Hyundai service department.
You would think after spending $50,000+ on a new car, the after sales support would be five star. While buying my car and after, I received numerous people telling me on-site, in emails and phone calls that they needed 100% on the surveys I would receive (received two). Based on the purchase, I gave them 100% and now that I have experienced the lack of care and interest, after purchase from both service and sales, I would like to go back and redo the surveys.
It took 1 ½ months for the service department to get in two small parts for the warranty repair to the back seat of my new purchase. That install I feel only got done after going to the service manager after not receiving any calls, for the part installs.
When I purchased the car, I was told I would be given a $200 credit to my account. Last week I tried to verify that credit and order all season floor mats. I chatted with someone on chat, who said they would have someone check it and contact me. Almost one week and no one has called. Talked to the parts department who told me it was a sales issue and they would have the sales manager John contact me. That was also last week and no contact.
Seems you can’t expect any after sales support or service from Bannister Hyundai Kamloops so, I have found cheaper complete floor mats from another company other than Kamloops Hyundai. Goes without saying my next car will not be from Bannister Hyundai Kamloops.
I was very disappointed with our experience. We had our car delivered and it arrived with a very dirty interior. Thick mats of dog hair and a center console with tobacco in it, as seen in the photos. We were also promised a full tank of fuel on delivery, the tank was at half.
The communication throughout the delivery was also very poor. Not communicating their needs, as well as not acknowledging ours.
We trusted that a major dealership would handle basic details like this, but unfortunately, that wasn’t the case.
When looking to buy a new vehicle, they were very helpful and attentive...until the paperwork was all signed. After that it was nearly impossible to get ahold of anyone. The finance guy told me direct lies. I would not recommend purchasing aftermarket parts (trailer hitch and roof racks) with the vehicle purchase. They use Cap-It (will also be leaving them a bad review) who would not give me any information about MY purchase. I never did find out the final amount from Cap-It OR Hyundai. Left me with a very bad feeling about both companies...I certainly will not be going back.
Big shout out to Kelsey in Service. Our 2017 Sante Fe had a major engine issue on DAY ONE or our family vacation back in July. Kelsey took excellent care of us throughout the whole process. Top notch service Bannister Hyundai Kamloops.👌👌
Would strongly recommend 💯💯
I recently purchased a Hyundai Sonata from Hyundai Bannister, and I couldn’t be happier with the experience. I had been searching for the right vehicle for a while and visited a few other dealerships, but the service I received here truly stood out.
Landon was incredibly friendly, helpful, and patient while guiding me through the selection process. He made sure I was comfortable with every step and helped me narrow down the best option for my needs. When I was feeling unsure, the Sales Manager, Chris, also stepped in. He was very supportive and worked out a great deal for me, which made the decision a lot easier.
Overall, it was a smooth and positive experience from start to finish. I absolutely love my new Sonata, it drives beautifully and feels perfect for me. Highly recommend this dealership if you're looking for great customer service and a trustworthy team!
Recently bought a used truck from kamloops Hyundai, and the overall experience was great. I had the pleasure of dealing with Jody directly.foe the sale, and both Mike and George as well. They were all fantastic throughout the entire process and for any questions or concerns afterward.
We already own one Hyundai vehicle and wouldn't have any reservations on shopping for another Hyundai or used vehicle again after our experience.
I want to take a moment to recognize Alexa Maric for her exceptional service. I live in Calgary, and during a recent trip to BC, my car broke down in Kamloops with serious engine issues. I brought it to Bannister Hyundai, where Alexa went above and beyond to help me.
She took the initiative to contact Hyundai Canada on my behalf and kept me informed with timely updates throughout the entire process. Her professionalism, clear communication, and dedication truly stood out.
Thanks to her efforts, my car is now back on the road. Alexa’s commitment to customer satisfaction made a stressful situation so much easier. Bannister Hyundai is incredibly fortunate to have someone like her on their team—someone who genuinely cares about customers and ensures they leave with peace of mind and a smile. She truly deserves a big round of applause!
I had a fantastic experience at Bannister Hyundai! I recently purchased a used car and couldn't have asked for more. Not only I got a vehicle of my choice which was within my budget, I got a great trade in value for my old car.
A special shout-out to Landon Wale who made the entire process smooth, professional, and stress-free. Landon was knowledgeable, patient, and genuinely focused on helping me find the right car—not just making a sale. He answered all my questions and went above and beyond to ensure I was confident in my purchase. George was also very helpful with finding me the perfect deal for the perfect car.
Highly recommend Bannister Hyundai and especially Landon Wale if you're in the market for a quality used vehicle and great customer service!
We had a great experience at Banister’s Car Lot in Kamloops! Landon, our salesperson, was helpful and easy to talk to—he really listened to what we were looking for. George, the assistant manager, kept things light with his great sense of humor while still making sure everything went smoothly. Laura in finance was friendly, professional, and explained everything clearly. The whole team went the extra mile to help us find the right car in our price range.
, Banister’s will be our new go-to place for buying vehicles—and the one I’ll recommend to everyone I know!
We had a wonderful experience purchasing our new 2025 Hyundai Tucson at Hyundai Kamloops!
From the moment we walked in, the entire team made us feel welcome, listened carefully to our needs, and guided us through every step with patience and care.
A heartfelt thank you to George, Rinder Bal and Chris McLeod for their exceptional service, professionalism, and genuine kindness.
We are truly happy with our new vehicle and grateful for such a smooth and positive experience.
Highly recommend Hyundai Kamloops to anyone looking for a new car and a team that truly cares!
I was recently looking for a good used vehicle and went to Hyundai at the suggestion of a friend. I was greeted by Damian and from there dealt with Connor and Dan who are both sales reps. They were both very friendly but I dealt mostly with Dan Covell. He he was very friendly and attentive and treated me with respect. I would recommend him to anyone looking for a vehicle. I also dealt with Chris the finance person who was also very easy to deal with and Damian the sales manager who gave me a great deal on my vehicle. I drove away with a 2019 Equinox Premiere in very good condition. I am extremely happy with my purchase. Everyone I dealt with was great but I want to give huge kudos to Dan Covell for making my experience a very enjoyable stress-free one.
We are in Calgary, we met George Togias, we had a 2018 Kona, it was a bit small for us, George, way out in Kamloops is the friendliest man and the most helpful salesperson you’ll ever meet, our loan was quite high on the Kona, I thought I would just ask if there was a chance to upgrade, well he and Kade went to work, they got bad news from some banks, it came to where I said forget it, but NO, the two of them and the whole dealership would not give up, well to our great luck, they pulled a deal together, we traded the 2018 Kona in for a 2021 Mitsubishi RVR GT, they kept the payments the same, they took care of everything, the loan papers were all signed and it was a go, they got us some extended warranty on it, they detailed and cleaned it, then drove it from Kamloops to us in Calgary , leaving it clean and a full gas tank, today we got our out of province inspection, it passed 100%, everything PERFECT. So if anyone is in the market give George a call at Bannister in Kamloops, they’ll work their buns off to make you happy. Whenever we had questions and called, all the staff was so very courteous and so very helpful. We will definitely be back when it’s time to up grade again. Thank YOU GEORGE and all the great people at Bannister in Kamloops
Norma & Neil B Maier
Hi
I Jaspreet had an outstanding experience at Hyundai Kamloops with George (Manager), Connor (Sales Executive), and Laura (Finance Manager). From start to finish, the team made the entire process of purchasing my new Elantra smooth and stress-free.
Connor was incredibly knowledgeable and helped me find the perfect vehicle, ensuring all my questions were answered. George ensured everything was handled efficiently, and Laura made the financing process seamless, explaining all the details clearly. Their professionalism, transparency, and commitment to customer satisfaction truly stood out.
If you're looking for a hassle-free car-buying experience, I highly recommend Hyundai Kamloops and this fantastic team!
I recently purchased my Hyundai Tucson from Bannister Hyundai in Kamloops, and the entire experience was made possible thanks to Dan Novelli. From the start, Dan went above and beyond to make sure I found the right car for my needs. The deal was nearly at risk, but Dan worked tirelessly to tailor a personal solution that made everything come together. He’s by far the friendliest, most genuine car salesman I’ve encountered!
This was my first time buying a car from a dealership in Canada, and I visited many, almost all of them. I found that many salespeople were more focused on pushing me into a deal that suited them, but Dan was different. He took the time over several weeks to find a car that fit both my budget and requirements perfectly.
Even after the sale, Dan’s customer service was outstanding. When I had an issue with my warranty, he was quick to resolve it, showing the level of care he continues to provide long after the sale.
I can’t recommend Dan enough. If you’re looking for a knowledgeable, friendly, and genuinely caring sales consultant, Dan Novelli is the person you need to see. I wholeheartedly vouch for him!
Connor, Laura and the entire team were absolutely fabulous. My mum is thrilled with her new (used) car.
Thank you again for making it an amazing stress-free process, while feeling like valued customers!
George, Conner and Kade made sure I got the deal I needed to move out of a leased vehicle to owning a vehicle. I was happy and would definitely go back for my next vehicle.
Nice staff, quick service. Even got a free carwash when I brought my Hyundai in for a recall.
Fantastic service dept.
Fantastic service and a great Internet department. A real joy to deal with. Every dealer should treat there customers this way!
My fiancée and I recently purchased a Hyundai Santa Fe from Kamloops Hyundai, and had a TERRIFIC experience, specifically with our salesman Josh. He was knowledgeable, attentive to our needs and budget, and was very patient with us and all of our questions. We at no point felt pressured, which was a major factor in why we purchased the vehicle we did.
Post-purchase, we were introduced to the receptionist who would be calling us about appointment reminders, as well as the service team. It was a nice touch, and allowed us to put faces to names (always a good thing!). We highly recommend Kamloops Hyundai!
Such great sales and service staff! This location is beautiful and everyone is always smiling and very helpful!