westline ford is the primary reason my companies drive fords, the sales staff are always helping making sure our trucks are here when we need them, and the service department is above and beyond what i would expect. the amount of experience the service staff has is amazing and they always find solutions to help keep us going. i am extremely happy with the service here. and will continue to work with them as long as i can
Brought in my edge to have it assessed after steering rack failed, locking my wheels into oncoming traffic (a common failing with the edge) was quoted $5000 just for the rack and another $1600 for reprogramming. The quote they gave icbc after my collision claim was around $4000. The service manager who took personal issue with my ability to recall her from elementary school worked to ensure my claim was denied and will not send her correspondence with icbc to submit to my lawyer....then damanded I pay for the diagnosis which I have no proof or evidence this was done; even though I requested to see the mechanic notes, being a mechanic myself. As most state on this forum these folks at westline ford do indeed display the demeanor and discipline of crooks.
Absolute crooks! $660 bill to diagnose wiring for rear park sensors. Either very incompetent mechanics or crooks. Either way complete rip off operation
My wife and I were looking to purchase a used Ford F150 and our dealings with Phil and Tom were alright, but not up to par with other Ford dealerships in BC.
We largely communicated by e-mail over the course of 10 days and although they did respond with pricing and offers for a vehicle, there was too many instances of typical dealer lines/ sales tactics - even over e-mail. We had the chance to compare and contrast their communication style and sales pitches to many BC ford dealers and they stood out, but not in a good way. We ultimately ended up driving to Fort St John for a better vehicle and deal and are glad we did.
Had appointment to change oil. Said I would wait. After sometime went to see how things were going. Was told it was done for awhile and they thought I had left. It's not that big of a show room. Then I was charged for window cleaner and it was clear that no windows had been cleaned. Very over priced for service received.
We had a truly fantastic experience with Westline Ford ordering our Transit Passenger Van.
The Sales team explained all the options to us for the build and kept us notified of any developments throughout the process. When delivery was stalled by a courier company in Edmonton the owner, Harvey, stepped in and resolved the issue over Christmas. Fantastic!
Chris, in finance, made the process of parting with our money easy and stress free. :)
I recently had the pleasure of purchasing a car from Westline Ford, and I cannot express enough how impressed I am with the outstanding service I received from Jen, Chris,Tom, and Harvey. Their commitment to customer satisfaction and their personable approach truly set them apart.
Jen, my first contact as a phenomenal sales rep, patiently listened to my preferences and requirements, ensuring she understood what I needed. Jen's extensive knowledge of the vehicles and her genuine enthusiasm made the car-buying experience enjoyable and stress-free.
Chris was awesome to work with in the finance department. He was very knowledgeable and quick to answer all my questions. He made the process of doing all the paperwork quick and painless.
Tom went above and beyond to accommodate my needs. Despite the distance, he and the team at Westline Ford drove an hour to deliver the car directly to the airport, saving me time and effort. This level of dedication to customer convenience is commendable and exceeded my expectations. Tom, the sales manager, was instrumental in ensuring I felt comfortable and informed about my new car. He patiently answered all my questions and took the time to go through the various features of the vehicle. I left with a comprehensive understanding of my Broncos capabilities.
Not only did they deliver exceptional service, but they also
surprised me by providing a washer windshield fluid, a thoughtful gesture that showcased their commitment to going the extra mile for their customers as they were worried about our drive home in unideal weather conditions.
I wholeheartedly recommend Westline Ford to anyone in search of a new vehicle. Jen, Tom, Chris and Harvey form an incredibly awesome team that goes above and beyond to ensure their customers are happy and satisfied. Thank you, Westline Ford, for making my car-buying experience truly exceptional!
Service department was kind and informative. They took the time to explain things to me, as the only thing I know of my car is that it is black.. I wish more dealerships were like this! I also like how they touched base with me after to make sure I was happy with their work. They truly act like they care about their community! Owning a business myself, that means a ton to me. Thank you!!
Absolutely horrendous service. Was taken advantage of and charged $700 dollars for a $100 dollar part. Called back over and over to discuss billing for over a week without any call backs. I would never take another vehicle to be serviced here. Will also be ensuring our company fleet vehicles no longer be taken to the shop.
Terrible service. They forgot to replace the air filter and the cabin air filter said they didn't have time. the mechanic was standing there and told me he could do it in about 5 minutes in the kid at the counter said no we have other cars waiting.
Travelling through Vanderhoof today, needed quick help stopped into ford as we drive a ford and figured they’d know what to do! Went in and a service guy with curly hair very tall didn’t get his name helped us right away!!!! saved the day!!!!! THANK YOU YOURE AWESOME 😁 you guys are the best
On the phone I was quoted $159 for out of province vehicle inspection which is why I brought my car in here but then after the service which I’d say was pretty good and fast, I was charged $200 and when asked the clerk he simply said after taxes it comes to that. It’s bogus and if they gonna charge more better have an good damn explanation for it or just honour your quoted price my money don’t grow on trees. Service was good don’t get me wrong but the way desk guys handle my business I gave em one star
On the phone I was quoted $159 for out of province vehicle inspection which is why I brought my car in here but then after the service which I’d say was pretty good and fast, I was charged $200 and when asked the clerk he simply said after taxes it comes to that. It’s bogus and if they gonna charge more better have an good damn explanation for it or just honour your quoted price my money don’t grow on trees. Service was good don’t get me wrong but the way desk guys handle my business I gave em one star
Paid $21000 to have an blown motor 2008 F350 6.4 swapped out with a wrecker motor ($2000.00 over quote).
Things requiring repair before leaving dealership that were not addressed.
1. Turbo coupler not replaced.
2. Serious coolant leak which they did know about.
3. Broken gas piston for hood while truck was in the shop.
4. Transmission fluid not topped up.
5. After driving for a couple weeks serious oil leaks found. A Star auto Wrecker (Prince George) contacted about 3 month warranty.
Was told rear main seal is on whoever did the install.
6. Westline Ford Vanderhoof, BC told me nothing they can do. Not on them.
Wife went in for an oil change appointment. She left 1.5 hours later with instructions to re torque tires. Didn't know the tires needed to come off for that.
Low tire light also came on during the drive home, so I'm thinking it would have been been more efficient to check the tire pressure instead.
We have bought 2 trucks and a ca from Westline Ford. It has beco.e the standard of what it should be like to buy vehicles. No BS, no all day waiting. Excellent staff and service.
Great place to get work done.
Friendly and very caring top notch service
I recently had a roadside emergency, and Westline Ford was able to not only get me in right away, but they also drove me anywhere i wanted to go, kept me up to date on what was happening with my truck in real time. Very good customer experience!
Great Service, Amazing staff!
Never go anywhere else
Fantastic service staff!
Great Dealership, Knowledgeable staff
Got an oild change found my oil cap on the battery and oil funnel still in the engine
It's definitely a car dealership 🤷🏾♀️ they try hard to make you part with your money here
I've only used the parts department but the young man I dealt with was friendly, knowledgeable and helpful.
Fast, friendly, great service
Service Department is fantastic. Always friendly, helpful, and efficient.
Very friendly with great deals and awesome service.
This is the third vehicle I have purchased here, and once again, they were friendly, helpful and made sure the process was as smooth and efficient as possible.
Fast and great service 👍
I was having trouble with my truck and they fit me in at 9am the morning after even though i called them at 4:45pm the day before. They're super knowledgeable but are wanting to help more than anything. The service manager was unbelievable and i couldn't recommend more that dealership for service or purchase.
Great customer service
It was great
I was in need of a vehicle, called this dealership and even with the short notice they had me in a vehicle the next day with an awesome deal, everyone I dealt with was a legend!
Excellent.
These guys are amazing. I usually do my own work on my truck but couldn't figure out what was going on. They figured it, fixed it and now my truck runs great!! Thank you so much westline ford!!
Good Ford Dealership small but the community it serves is small. Does a lot of work in the community it serves.
This is one of the friendliest and most helpful Ford dealerships I've ever been to. You can tell that they really care about the customers. Highly recommend using them as your dealership. I know i won't be going anywhere else
I eventually got wheels at Northland Dodge ...after the tables turned the treatment to me wasn't a pleasant experience. I have bought 1 vehicle there in 2014 though
After looking at several different dealerships all over BC my nephew told me about some great deals locally. Thank-you Westline Ford for the help and the customer service. I am very happy with my purchase and would recommend Westline Ford to anyone.
Another great experience buying my new 2018 EcoSport! All the staff are great, especially Steve Little! So far I love the EchoSport and am amazed at all the extras included in this SE model, especially FordPass (Sync 3). Thanks to everyone at Westline Ford.
Tammi with their service dept is one of the most helpful and courteous service reps I've ever dealt with. You want fair and honest information when seeking advice and repair estimates. I'd recommend going to see Tammi and discuss your interests or vehicle issue before having the work done to determine if Westline can provide a competative quote.
Excellent Customer Service, very helpful in many ways. They also offer a shuttle service.
They go beyond their duty.
Westline Ford was amazing when I purchased my 2017 ford escape especially when PG motors would not help me at all with the purchase of my new vehicle. I would recommend Westline Ford to purchase any ford products. LOVE THE STAFF AND THEIR SERVICE.....
I was very happy with my experience at Westline. I ended up buying a new truck there because my older F350 experienced mechanical problems just as I was driving past the dealership at about 2:00 AM on a -27 winter's night. In the course of the next couple of days I got the old truck repaired and talked myself into buying a new one. At no point did I feel under any pressure from the sales people - the new truck was my idea. Once I got interested then the sales person (Randy) I was working with was very helpful and very knowledgeable as well. Once the deal was made I continued on my way to Terrace with the new 350. To ensure the safety of my old truck and the camper the dealer volunteered to keep them at his residence until my return. A couple of weeks later I got back to the dealership and they installed the camper equipment on the new 350. At that point I was able to transfer the camper to the new truck. Once again, help was freely given and very much appreciated. I found the whole staff to be motivated, friendly and always willing to jump in and help. A good crew for sure!!!
Best customer service people you will ever encounter in your life. Funny, knowledgeable, and down to earth.
Awesome service. Wonderful staff. Thanks
Friendly and done right the first time!
I bought a new 2011 Ranger from Westline in 2012. The sales and finance people were pretty friendly and got the job done quickly. I liked how the salesman brought the truck up to the Fort for us to look at. Since then, I've been really disappointed with the follow-up (little or none) and the general lack of respect, I guess because I bought a cheap little truck. All I asked for extra was some mudflaps and it was like pulling teeth to get them, then they were put on like a kid did it. The truck was a good little truck for us, but Westline would never have someone look at it when I had minor mechanical problems..."make an appointment...probably next week, etc etc.." I ended up getting my servicing done in PG. The same when I was haulling something with a friend's Super Duty that he bought there and the computer was shutting the truck down. I stopped at Westline, and same thing..."make an appointment". Well, that didn't help me when I had to get the job done that day. I asked if they had a courtesy truck I could use. "NO, we're too small for that." So, when I went looking for a new truck this month I drove right by Westline. Bought a great new Frontier from Northland Nissan. Treat your customers better. You've lost this one.
The service department is simply top notch, and I would know, I'm there nearly every day!