I chose 2015 Ford Escape SE FWD. I got online quote from Ford website. Mainland ford sticked to it with no surprises or additional costs. Garry was very helpful and friendly and convinced me that this is the best among other options I have in mind. I had my test drive on my car and they made it possible to give me the car on same day closing all formalities. Ronita was very helpful and amicable in getting Ford Car financing for me.. and along with necessary protection plans I chose. Alisha was very helpful and has taken care of my car insurance. I also would thank Chris & Steve for their help and support. Looks like Mainland ford is a trust worthy one stop dealership to get everything done! I definitely recommend them and would revisit for my future buys!
I wanted to take a moment to sincerely thank you for the exceptional service you provided during the process of choosing and purchasing my new vehicle.
Jurgen, your knowledge and patience helped me feel confident in my decision. Kenny, I really appreciated your transparency and guidance throughout the negotiation process. And Agnes, I’m especially grateful for the time and effort you put into finding the best financial option for me — your support truly made a difference and helped make this purchase possible.
Thanks to all of you, I’m now driving a car I truly love, and I couldn’t be happier with how everything turned out. I’ll gladly recommend your dealership to friends and family.
Warm regards,
Sergio B.
I recently purchased my car from AK, and I couldn’t be happier with the entire experience. From the moment I walked in, AK was welcoming, knowledgeable, and genuinely focused on helping me find the perfect vehicle. He made the entire process smooth, transparent, and stress-free. He answered all my questions thoroughly, worked with me on a great deal, and went above and beyond to make sure I was comfortable and confident in my decision.
If you’re looking for someone who’s honest, professional, and truly cares about his customers, I highly recommend asking for AK.
Thank you again for everything!
First id like to say the sales team was a solid 4 out of five can't complain they had a ford bronco sport I wanted and worked out everything for me. However it wasn't clean when I bought it because it was a used vehicle. So it had scuffs and dirt and markings on the interior what a nice cleaning could get about 95% of it out. I was told I could take home the vehicle today and bring it back for a full deep interior clean sometime the following week, so I did . It took 2 hours for them to "clean" the interior, all they did was spray the floor covers with water and that was it the vehicle inside looked exactly the same, I didn't notice how little they did until I got home and took a look at the whole cleaning. The photos I provided are AFTER the interior cleaning, mind you most of this easily would have gone away with a wet cloth and a vacuum. The tire shine they put on isn't even fully around the side of the tire and it's all over the rims too. I reluctantly am giving a 1 out of 5. id rather have just not come for a cleaning then drive there for 30 mins for them to basically not do anything and then wait around for 2 hours and then drive home another 30 mins.
I had a great experience with the body shop at Mainland Ford. From start to finish, everything was handled professionally and efficiently. They provided me with a brand new Mustang Mach-E as a loaner vehicle, which was a pleasant surprise and definitely made the repair process more convenient.
The turnaround time was impressive — they got my vehicle back to me quicker than expected without compromising on quality. The staff were friendly, knowledgeable, and clearly committed to top-notch customer service.
I also appreciated that the repairs were OEM Certified, giving me peace of mind that everything was done to factory standards. Highly recommend this body shop for anyone looking for trustworthy and professional service.
Had the absolute best experience with Mainland Ford, from start to finish. We absolutely loved having Jurgen as our salesman! Truly a treat to have such a nice, down to earth, pressure free and honest guy to work with. The whole team was wonderful and accommodating every step of the way. From being picked up at the ferry by the nicest young man, John, to chatting more at the end with Jurgen, it was a great day.
Highly recommend this dealership- we got exactly what we wanted for the best price we found from AB to VI.
Jurgen did an amazing job quarterbacking the purchase of my brand new F-150 Lightning Platinum. Saw it through from A-Z and is still checking in with me weeks later. DJ in the bull pen jumped in with some great suggestions as always. Agnes in the business office got me back with FCC at a much better rate. Even the lot staff were helpful when it came to moving everything over. Can’t recommend this team highly enough. They’ve taken care of our family since the 80s and will keep seeing us whenever the time comes.
During a recent cross-country trip to Vancouver, our car's power steering developed a slow leak. We were told by the service rep of one garage we needed to replace the power steering pump and other related parts. I went to Mainland Ford for a second opinion. Denny Varelis, the asst. service manager, was incredibly helpful. Within a short time he came back to me saying the car was good to go! The problem was a loose hose connection. He charged me a pittance compared to what I thought I would have to pay. Then a week later he made a followup phone call to make sure the car was OK and I was still satisfied. Wow! What great service! I cannot thank Denny and his team enough!
Everyone at Mainland Ford was so friendly, it was like dealing with family. Karan and Bobbie were a pleasure to deal with. The dealership didn't have the vehicle we were looking for, but Bobbie went above and beyond to find us the vehicle we wanted. Ashley and Calvin made financing easy, made the deal with the payments we wanted, no surprises when we were signing papers. I would recommend Mainland Ford to everyone.
What a fabulous car buying experience. Mainland Ford couldn't have made it more simple and straight forward. The price discussed was the price written on the contract with no surprises.
The knowledgeable staff answered all questions without hesitation.
Went in there just to check out a few trucks and talk about gettting out of my current high interest vehicle loan and getting a newer truck at much lower interest rate. What they delivered was way above my expectations and I would recommend anyone looking at buying a vehicle to go check them out.
I was in a tough situation I was paying a fortune in Payments and Interest for a Car I didn't even want anymore :S I had a rough past that started with me loosing my Job and soon after everything else as a result I lost my Credit and had to start from the ground up. I just strolled into Mainland Ford to look at some cars knowing there was no way I could get into one and Karan came over to me and we started to chat. I told him my situation and he assured me anything was possible he then took time to understand the type of vehicle I wanted with the options I wanted and went right to it. because of my past it took the whole team at Mainland Ford to get me sorted out but none of them gave up and in the end I drove away in a 2015 Ford Fusion SE!!!!!!! I said goodbye to high interest and high payments and now I'm living the dream thanks to Mainland Ford :). if you don't go here for your next purchase your not actually serious about buying. no pressure sales staff excellent finance team and management. the whole team is like one big family and they bring you into that family as soon as you walk onto the lot. I cant wait to go back for me next purchase!! thanks Mainland Ford your rock!!! Karan, Nigel, Ashley Heather Lynne, Bob, Josh, Bobbie special shout out to you all for the non stop dedication to helping me out.