Thoroughly impressed with the quality of service at this dealership. The staff there (namely Sam and Erin) were knowledgeable, courteous, and very personable. Both were readily available to answer all questions we had and really took it upon themselves to make sure we walked away satisfied. I don’t know how they have any cars left in the lot!
Was treated quickly, friendly and very professionally by Taylor in the parts department, definitely recommend them for services.
Best dealership for customer service in Thunder Bay, I have owned, a Ram, GMC , bmw and a Toyota and hands down they are in a different league when it comes to the way the treat their customers.
Dealing with Sam and Trevor was fantastic, they are all class and professionals.
Hands down the best dealership in Thunder Bay.
I’ve dealt with ford, dodge, gm, chevy and now Acura. I guess saving the best for last is true in this case.
Ryan W, Erin K & Sam L were great to deal with. They were all honest about everything and explained it all perfectly. They were all very friendly and made us feel at home. We felt like they were looking out for us and didn’t pressure us into anything. It was a pleasant surprise to see customer service was still a thing. Highly recommend this dealership to anyone. Our next car will most definitely be from here.
Always provide the best customer service especially the service department
This is the best dealership I've ever had the pleasure of working with! The day I bought my first car from them (3 weeks ago), I had visited 4 dealerships beforehand and none compared. The staff I've met are all super friendly and helpful. The lot has a great selection of new and used vehicles, which I highly recommend taking for a test drive. Honestly, the overall atmosphere is so inviting and none of the other dealerships in town can compare. Wanted to give a special shout out to Sam, one of the salesmen, for making my experience worth more than 5 stars. He was very friendly and wasn't at all pushy the day I first came in, which is less common than one would think. Sam has also gone above and beyond when it comes to answering my questions, getting me a great deal on a TLX, and even getting me fitted with a phone mount for the vehicle. Talk about customer service! I don't think you could find a more worth while place to do business.
Tend to overprice and push repairs and services that aren’t needed yet. Every repair they’ve ever told me I’ve needed I get second, third opinions and 100 percent of the time, it’s not needed yet or can be done for a fraction of the cost. Shady business practice and gives mechanics and auto repair a bad name.
This is probably my first of many cars from this organization. The whole process was made painless. Ryan was extremely knowledgeable, Sam gave me a good starter course given the car was packed with tech and Erin sorted out the financial aspect without a hitch. I was made to feel valued as a customer and I really appreciated that given the size of the purchase. Thanks guys for a pleasure car buying experience
Good dealer.
Outstanding quality service and professionalism. Highly recommended
Excellent service and sales. Bought a certified pre owned 2017 MDX and Sam Logozzo was a pleasure to deal with throughout. We came in to look. We made our pick and 24 hours later they had the vehicle ready to go, warmed up and cleaned up to drive off the lot. Sam took the time to explain and showcase features of the vehicle before we left, even set up our phones to the vehicle and got us familiar with some things we weren’t used to. We will be back again!
Acura was fabulous. Ryan was so friendly, great Covid protocols, professional service. Basically if you go to Acura and interact with anyone named Ryan....you are good to go. I'm sure the rest of them are alright too.
Balmoral Park Acura is an excellent dealership with excellent product. Their salespeople are those you can trust. Their friendly staff (Sam and Trevor) made buying a vehicle fun and easy. I love my RDX, it is exactly what I wanted.
The staff are very friendly, probably the only establishment I go where I'm recognized by name. Service is always prompt and efficient. Not the least expensive I'm sure but worth a bit extra.
Great products, customer service and a pillar of the community. This family not only works hard for their success of their business but give back and are involved in many community activities. Great place..
Always a great experience dealing with anyone at Balmoral Park Acura! Exceptional service :)
Really appreciated the quick service and great advice from Ryan! I was passing through the city and needed my MDX to be looked at, Ryan was able to get me in super quick and gave me honest advice which I really appreciated! Wish I could make this my regular dealership, highly recommend!
We have both our vehicles from Balmoral Park Acura and find them to be reliable, fun to drive vehicles and the staff are friendly, knowledgable and always available to help. We would definitely recommend Balmoral Park Acura 🥰
Professional knowledgeable staff. Spotless establishment.
Get service department.
I received exceptional service from Sam Logozzo, Erin Kochan and Trevor Hopkins during the process of leasing my new car. They were informative and honest with me throughout the entire process and never once did I feel any pressure. I’m so glad I joined the Acura family! DP
Great dealership and service team! Very friendly staff, warm atmosphere, beautiful showroom.
Amazing group of People.. Sam is fantastic to deal with as well as Erin... 5 stars all the way.. highly recommend!
Staff makes me feel at home every time I come for repairs. They treat you like their number one customer regardless of who you are or what you bought!
Great place and people to deal with for any issues you may have and service you need done. They take care of you
Honest, Reliable and Customers' Satisfactory are the Primary Standards which make Balmoral Park Acura Thunder Bay, Ontario Standing Unique and Above the rest among other dealers in Canada that I've dealt with.
Ryan Witiluk and his Staff are the Best in Customer Service Excellency.
I appreciate Balmoral Park Acura, a complete trustworthy Dealer that honoured Total Satisfaction to each and every of their Customers.
Thank you.
Happy Customer
Very high service levels. Have been working with them for over 20 years.
Go and see Janet Teras at Balmoral Park Acura! I purchased a pre-owned Acura with the help of Janet. She was very professional, helpful and caring. Best dealership I have ever dealt with!! I will definitely recommend Janet and the rest of team to anyone I talk to and will be returning for our next vehicle purchase.
Great service and staff! Top notch dealership in Thunder Bay!
Service shop can be trusted never pushed for extra work . Shuttle service as well . Bar none services always leave happy.
We are on our 4th Acura, moving from the RDX to the MDX thanks to the need to haul multiple hockey bags. The remodeled dealership looks great, and the staff is very efficient and professional. Two thumbs up for sure!