I have mixed feelings about this dealership. I bought a brand new, fully loaded 2024 Ioniq 5 in Feb. 2025. Took delivery of it in Ontario where I'd moved and soon noted a rattle that worsened. And the charging port door was misaligned. I thought it was poor craftsmanship on Hyundai's part but brought it to the local dealership to see what the source of the rattle was.
They found aftermarket parts on the car, so clearly there'd been an incident where work had been done and parts replaced. Remember, this is a brand new car. After some sleuthing on my part I learned my Ioniq 5 had been in a collision at River City's lot and the entire rear end replaced and a repaint done. As per AMVIC's guidelines, because the damage was less than $3,000 River City Hyundai was not obligated to disclose the damages/work done. So they said nothing when I bought the car, IMO hoping the truth would never be revealed. Again, after some research I calculated the wholesale and retail cost of the parts, I spoke with the autobody shop to understand the full scope of work done, and there's no way it was less than $3,000. We're taking about the entire rear hatchback, bumper and other associated parts and a professional paintjob. If I paid to have the work done it would've been approximately $8,000; for River City probably closer to $5,000.
I spoke with a consumer protection lawyer who advised me this is a clear case of misrepresentation. And so, after some heated conversations with River City my case was escalated and we managed to arrive at a reasonable solution.
It's BS that AMVIC -- who is useless btw (note: I did reach out to them as well but quickly determined they only care about the dealership's interests) -- has a 'policy' that allows dealerships to smash up a brand new car, fix it, and pass it off as if nothing ever happened. And it's BS that dealerships like River City Hyundai are ok with that. Maybe be honest and disclose these issues up front, and let buyers make an informed decision?
The only thing that takes this from 1 star to 2 stars is River City made it right in the end. Maybe to "do the right thing" or maybe because they worried I'd lawyer up .
In closing, if you're buying a vehicle -- at any dealership -- get them to disclose IN WRITING that the vehicle hasn't been in any kind of accident. Because based on AMVIC's BS 'policy' they aren't obligated to tell you if they determine the damages are less than $3,000.
Amazing experience getting the XPEL protection installed. The communication about the Gold package details and add-on options was very clear, and they were extremely professional. The best part was the convenience—they even provided me with a loaner vehicle for the day. This attention to customer service and convenience makes them highly recommended. Thanks Zayn and team.
All staff encountered were friendly, professional and knowledgeable. Happy with my 2025 Tuscon! Special thx to Tyler Tymchuk who answered my many questions… if he didn’t know he found out! Thx to Everyone for making a vehicle purchase less stressful:)
I recently purchased a new vehicle from this dealership, and my experience here was nothing short of wonderful. They were transparent, reasonable, and followed through on their commitments.
My initial contact was with sales rep, Tryston. He answered all my questions satisfactorily, and was of great service. With him, communication was easy, and his warm personality made me relaxed during the entire process.
Jas, the sales manager was amazing with a good sense of humor. He negotiated reasonably, and ensured that I was comfortable and carried along at every stage.
Adam, the finance manager ensured the finance process was seamless. He wasn’t just looking to sell me a bunch of add-ons, but he acted with integrity and guided me to make the best choice for myself.
They were all exceptional throughout this process. Very knowledgeable and honest. I am satisfied with my purchase, and would gladly purchase future vehicles from here.
Anyone looking for a vehicle, make sure and stop by River City Hyundai. The customer service is excellent, they found and got me in a vehicle within a couple days. Would definitely buy from them again...
We recently purchased our new 2026 Hyundai Palisade from RiverCity Hyundai, and the experience was truly exceptional. From the moment we walked in, we felt welcomed and valued.
Kurt, the General Manager, goes above and beyond to ensure customer satisfaction, and his leadership sets the tone for the entire team. Billy, general sales managers, builds lasting relationships with customers and always makes us feel at home.
Our salesperson, Sammy, was outstanding. He patiently answered all our questions, explained every detail, and made the buying process smooth and enjoyable. John, the Service Manager, is always smiling and sets the bar high for customer service.
If you're looking for a dealership that values customers and delivers exceptional service, we highly recommend RiverCity Hyundai. This team is top-notch!
I’ve consistently received excellent service at this dealership, and I’ve stored my tires here for several seasons without any issues. During my most recent visit for service and a seasonal tire swap, there was a mix up and another customer’s tires were installed on my vehicle by mistake. The service rep apologized and corrected the issue, although it did take a bit longer to complete the appointment.
I recommend taking a quick photo of your tires before storing them or doing a seasonal swap, just as a precaution.
I visited Rivercity Hyundai today and had an excellent experience with Billy, Simrat, and Sammy. They offered me a great deal on the Tucson, and the entire process was quick and very friendly. I truly appreciated their professionalism and customer service 😊
If you are buying vehicle for the first time and don’t know from where to start River City Hyundai is exact spot you needed, 10of 10. I highly recommend to find a sales person Brett, that guy knows everything about model Hyundai and can assist you with best choice aligned to your budget. He picks up on things instantly, you don’t needs to explain a lot. I’m thankful to General Sales Manager Billy for solving my challenging situation. I believe that guy has so much experience, he can handle any request before to make purchasing process more smooth.
I’ve been at multiple places till I found the best deal. Within couple of days after purchase, I already used service centre to get a seasonal tire change.
Thanks to Jon, service manager and my advisor, Chantelle for outstanding service.
Had a great experience when we traded in our 2023 Hyundai Kona for a 2025 Tucson. When I sent an online inquiry, I was contacted by Ghanem fairly quickly. I also spoke with Jazz, who inquired about our vehicle needs, which was extremely important. I got the Tucson in one of my favourite colours, which was a bonus. Within the next hour, I talked to Wayne in finance and secured a great deal that matched what I had told Jazz. I was impressed, as this was all negotiated quite quickly and very straightforwardly.
Wayne and Jason from finance provided a thorough explanation of the packages that could be added with the purchase. Also, they asked questions to determine what would be beneficial to us.
Pick-up time experience was also impressive. I asked Jason a lot of questions, and everything was answered, and he also honoured the trade-in valuation that was initially agreed upon. Ghanem introduced me to Jazz and the service department. He also showed me the vehicle features and was very thorough. I also got extra carpeted mats and a block heater cord.
The facility features a modern design and includes a beverage area where you can enjoy coffee and drinks at no additional cost.
After the purchase, I received a message from the service department thanking me for my purchase and providing instructions on how to reach out with any questions. I also received a call from Jazz within a few days for a check-in.
Totally different experience from other dealerships. I'm loyal to Hyundai and was ready to leave after a not-so-good experience with another Hyundai dealership. I'm glad I reached out to them after reading some recommendations.
Thanks, Ghanem, Jazz, Wayne and Jason!
The state of the art facility was very nice. The pop and coffee machines and also lounge upstairs are such a nice feature to the customer. Such a clean building. Staff was very attentive while my little truck broke down, on-site. My sales guy Garrett was such a great guy. Though he's going the ringer right now, he assured me it was sold to me. I assured him, I was coming for the sale eventually. He held onto it, in good faith. The deal took a long time putting all the pieces together, and we both had to be super patient, and my credit took a tumble after a life altering accident hauling cattle.
Needless to say, I'm beyond happy.
Tyler was absolutely fantastic in helping me with my 2025 Hyundai Elantra purchase. From the very start, he was friendly, patient, and knowledgeable. He took the time to explain all the features of the car and made sure I felt confident in my decision. Tyler made the entire process smooth and stress-free, answering all my questions and ensuring I got the best deal possible. His professionalism and genuine care for customers truly stood out. Highly recommend Tyler if you’re looking for an honest and helpful sales experience! Also Jason who helped me out to Finance my car.
I purchased a 2023 Hyundai Palisade Ultimate Calligraphy from River City Hyundai expecting a safe and reliable family vehicle. What I received has been unsafe and unreliable, with repeated failures and constant deflection.
At just over 53,000 km the engine failed catastrophically near Rocky Mountain House. My family was stranded and we walked for about an hour and a half along a highway ditch to reach town. Hyundai Roadside towed the SUV to Gary Moe Hyundai in Red Deer. Their diagnosis showed misfires on cylinders two four and six, zero compression on two of those cylinders, liner wear, and the need for a short block replacement. The heads were machined and valves resealed.
I was without the vehicle for weeks and had to push for a rental, then had to fight to keep the rental while the repairs were being made. To be fair, River City Hyundai did arrange transport of the Palisade from Red Deer back to Edmonton when repairs were completed.
Days after I picked it up the vehicle failed again. It developed an RPM matched ticking sound, lurched heavily, would not accelerate past 20 km per hour with the pedal depressed, and would not rev past 3000. There was no check engine light. It had to be flat bedded again. I was later told the catalytic converter had failed, which fits as a downstream effect of the original engine event that I had repeatedly told them to look into... Keep in mind this happened literally two days after I got it back.
Since this second failure communication from River City Hyundai has become evasive. The sales manager who had been engaging with me has not provided clear answers. My requests for a straight response on next steps and on a buyback review and even a rental car have been getting ignored. It feels like deflection and now they just want to ignore the underlining issues to make me go away.
This vehicle is unsafe and unfit for purpose. The repairs to date have not restored reliability or confidence and essentially point to gross negligence.
Take my experience as a warning. As much as Hyundai will tell you they stand behind their warranty and as the sales manager told me "go above and beyond" you will be left having to fight them every step of the way. This isn't a one time event either, search up Hyundai engine failures and you will read many stories just like mine. Do not buy a Hyundai and do not buy from River City Hyundai.
I recently bought a 2025 Hyundai Ultimate Hybrid (July 2025). I had a fantastic experience from start to finish. Huge thanks to Wayne, Jas, Billy, Manny and the rest of the Team. Wayne made the sales process smooth, even with a bit of miscommunication on some included items, Jas and Billy resolved quickly and professionally. Manny, thank you for walking me through all the features - there is quite a lot and will be by for a refresher :). There was a issue with some codes post-purchase, the service department handled it fast, provided a loaner (thank you) and had my car repaired and back on the road in no time. From the moment I walked into driving off in my new car - everyone went above and beyond (thank you) Highly recommended.
Karen Fraser
had an excellent experience purchasing my car! From start to finish, the sales team was friendly, knowledgeable, and never pushy. They took the time to listen to what I was looking for, answered all my questions clearly, and helped me find the perfect vehicle within my budget. The entire process was smooth and stress-free, and I really appreciated the transparency and honesty throughout. I left feeling confident in my purchase and excited to drive my new car. I would definitely recommend this dealership to anyone looking for a great car-buying experience
Wally was our sales guy .
Chris provided exemplary service and support. Guided me throughout the trading , acquiring and registration process. Was having a very frustrating experience since a couple of months with other dealers with the trade and interest rates. Chris made everything easy for me and gave me exactly what I needed rather than throwing in unnecessary bells and whistles.
Very happy with my new car!! Highly recommend Chris and Rivercity Hyundai!
Honestly had the best time dealing with this dealership! Kevin made things so easy and clear with all the details of the car. They went through everything to make sure the car was perfect for me before I took it home!! Neil was great with going over warranty options and just truly had a great experience from start to finish! Appreciate all the work and put in from the whole team!!!
The service i received was above and beyond from the entire staff. But Simrat was the absolute best, she helped me pick out a great vehicle, Twice. 😁
Highly recommend this amazing dealership!
I had an absolutely amazing experience at River City Hyundai from start to finish. A huge thank you to Moe for his incredible salesmanship — he made the whole process smooth, stress-free, and truly enjoyable. I also want to thank Jazz for his kind demeanor; even though our interaction was brief, it was warm and pleasant. Lastly, a big thank you to Jason for taking the time to clearly explain all the insurances and warranties while being so patient and kind.
Overall, the level of service, professionalism, and genuine care I experienced at River City Hyundai was exceptional. I would highly recommend them to anyone looking for a dealership that truly goes above and beyond!
The team at River City really rolled out the red carpet treatment for me. The entire process was slick - from testing driving through negotiating my trade to adding the warranty packages and ending with the orientation on pick up day. I ❤️ my new ride! Thanks, River City.
My daughter referred me here to check out the inventory. The team at Hyundai made me feel welcome and taken care of from the minute I walked in the door. Billy was so helpful and Mo made the process easy and fun! Had us laughing through what can usually be a stressful experience. Mo went above and beyond hand delivering my new vehicle AND wrapped in a big red bow! Will definitely recommend these guys to friends and family.
My family bought our first car here and we were not wrong to trust them. Everyone is so nice specially Simrat. She helped us get a great deal and answered all of our questions even after we got our car. 🥰 THANK YOU GUYS SO MUCH!
It was nice experience. I have had a good hospitality, exposure and customer service. I have managed to get a good deal for my car and thanks to Khanem Abdul, a very nice guy who takes care of his clients with a high level respect and understanding. I also appreciate Adam and the rest of the team there. River City Hyundai is the best place to be when looking for a car.
The business was amazing!
Simrat was absolutely wonderful so calm, patient, and thorough in explaining every detail to us. After a really bad experience with another dealership, I was about ready to give up on buying a car. But River City made everything go smoothly from start to finish. Thank you so much, Samrat! I love my new car and couldn’t be happier.
The business was amazing!
Simrat was absolutely wonderful so calm, patient, and thorough in explaining every detail to us. After a really bad experience with another dealership, I was about ready to give up on buying a car. But River City made everything go smoothly from start to finish. Thank you so much, Samrat! I love my new car and couldn’t be happier.
Just picked up my new 2025 Kona Ultimate with the help of Halima at River City, who provided an awesome experience throughout the whole process. Not only was she very knowledgeable, but her punctual communication, honesty, and overall kindness was refreshing compared to past dealership interactions.
I'm absolutely loving the new vehicle and will definitely be going back in the future when it's time for an upgrade. If you're thinking of visiting River City, make sure to ask for Halima! 15/10
This dealership was an absolute pleasure to work with, Ghanem is a great guy. Very knowledgeable about the vehicles, not pushy, in fairness everyone we dealt with there was good. Ghanem (G) thank you for all the help and I would definitely come back in the future
I have had a good experience with Jas Mann, The Sales representative on New car, I do really recommend This Dealer. without getting to the details of my purchase experience. I found This Man standing so strong to fulfill any promises given to the customer. and he also did his best to ensure my full satisfaction. I will be buying my next car from them as well.
We had a great experience here thanks to the manager Ryan and our sales rep Isabelle. At first, we didn’t get the deal we were hoping for, but Ryan called us back and completely turned things around. He made everything smooth, stress-free, and got us a deal that worked perfectly. He was professional, easy to talk to, and really took care of us. Isabelle was also super kind, helpful, and made the whole process comfortable from start to finish.
My husband and I have been looking for my first car for months. We tried other dealerships, but none of them took us seriously because of the way we looked like we couldn’t afford anything that was in the dealership but River city made us feel like family the moment we walked in. They were able to help us find the perfect vehicle that was made for me. Is in our budget. They worked with us so well and will be definitely be coming back again when we trade in for a newer car.
I had an excellent experience at River City Hyundai, thanks to Taha Abdalla! this guy is awesome, His customer service was absolutely amazing,friendly, professional, and genuinely focused on making sure I got the best deal. He was knowledgeable, patient, and made the entire car-buying process smooth and enjoyable. It was truly fun dealing with him! I’m thrilled with my 2025 Hyundai Kona Essential. it’s a great car with awesome features and a smooth ride. If you’re looking for a new vehicle, I highly recommend visiting Taha at River city Hyundai.
I bought my 2025 Hyundai Tucson back in October 2024 and I am so happy that I went through River City Hyundai. Moe in Sales offered an excellent test drive, was super knowledgeable about the vehicles, and then went out of his way to get me the colour and model that I wanted from another dealership. He's been easily reachable via text whenever I have questions and even made me a little video to help explain a feature of my car. I then dealt with Neil in Finance and he was so friendly and helpful too. Because I was worried about getting a useless warranty, which has happened to me in the past, he took the time to explain and clarify every single detail of the warranty and contract, which I really appreciated. I've since had 3M coating and 6000km service done and the service department has been great. Everyone at RCH is always so friendly when I come in or message online. I also love that you can message directly with them online and book appointments conveniently that way. I am so happy with my Tucson and everyone at RCH!
I have been looking to buy an SUV so decided to check out River City Hyundai. Out of all the dealers I visited over the last few weeks, I had the best experience here.
I was helped by Halima and she was phenomenal! She was very knowledgeable about the cars I was interested in which helped me make a decision on the model. She was also very friendly, professional and efficient throughout the entire process.
The overall sales experience was great and Kennedy from finance was great to work with too.
If you are in the market for a Hyundai, definitely check out River City Hyundai!
I can’t say enough good things about my experience at River City Hyundai! After dealing with another dealership that wasn’t meeting my needs, I decided to check them out, and I’m so glad I did. From the moment I walked in, the team was attentive, helpful, and genuinely cared about making the process smooth.
A huge shoutout to Kalvin—he was absolutely amazing to work with! My schedule is extremely tight between work and picking up my child from daycare, but he went above and beyond to accommodate me. He was fast, efficient, and made sure everything was handled seamlessly. The entire experience was stress-free, and I truly appreciate the effort he put in to make it all work for me.
If you’re looking for a dealership that values your time and provides top-notch service, I highly recommend River City Hyundai. Thanks again to Kalvin and the team for making this such a great experience!
I just want to recognize Halima Saliha for her outstanding communication skills and proper knowledge of the vehicle she sold to me. She was very professional, friendly and efficient Sales Associate. I would highly recommend her to my family and friends. Once again thank you so much for your excellent services